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Support & Help

Get help with Pokemon Vendor Toolkit. Find answers to common questions, troubleshooting guides, and contact information.

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Email Support

Get personalized help with technical issues, feature requests, or account problems.

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Response time: 24-48 hours

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Quick Help

Browse frequently asked questions and common solutions below.

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Instant answers

System Requirements

iOS Requirements

  • iOS 12.0 or later
  • iPhone or iPad with camera
  • Internet connection
  • 50 MB available storage

Android Requirements

  • Android 6.0 (API level 23) or later
  • Camera permission
  • Internet connection
  • 50 MB available storage

Frequently Asked Questions

🔍 Why isn't the OCR recognizing my cards correctly?

For best OCR results:

  • Ensure good lighting - avoid shadows and glare
  • Keep the card flat and in focus
  • Center the card in the camera frame
  • Clean your camera lens
  • Avoid extreme angles - shoot straight-on

The app works best with English Pokemon cards. Other languages may have limited recognition accuracy.

💰 Why are some card prices missing or incorrect?

Price data depends on several factors:

  • Market Availability: Some rare cards may not have recent sales data
  • Set Recognition: Ensure the correct set is identified during OCR
  • Condition Matching: Select the appropriate condition for accurate pricing
  • API Updates: Price data is updated regularly but may lag behind rapid market changes

Use the refresh button in evaluation lists to get the latest pricing data.

📱 How do I scan multiple cards at once?

Use the Binder Scanner feature:

  1. Open the app and tap "Scan Binder" on the home screen
  2. Arrange up to 9 cards in a 3x3 grid layout
  3. Ensure all cards are visible and well-lit
  4. Tap the camera button to capture
  5. The app will process each card individually

For best results, use card sleeves or a binder page with clear pockets.

📋 How do evaluation lists work?

Evaluation lists help manage card collections for vendors:

  • Create Lists: Add cards from scan results to organized lists
  • Vendor Calculations: Automatic 70% buyout and 80% trade-in calculations
  • Price Tracking: Monitor price changes with visual alerts
  • Export Options: Share lists with customers or for record-keeping

Lists are stored locally on your device for privacy and quick access.

🔒 Is my data secure and private?

Yes, we prioritize your privacy:

  • Local Storage: Your lists and preferences are stored on your device
  • No Personal Data: We don't collect names, emails, or personal information
  • Secure Processing: Card images are processed securely and not stored
  • Encrypted Communications: All API calls use HTTPS encryption

Read our full Privacy Policy for complete details.

🎯 How do price alerts work?

Price alerts help track market changes:

  • Automatic Detection: Cards with significant price changes are highlighted
  • Configurable Thresholds: Set percentage or dollar amount triggers in settings
  • Visual Indicators: Green for increases, red for decreases
  • Historical Tracking: Compare current prices with previous scans

Refresh your evaluation lists regularly to get the latest price change alerts.

📶 Do I need internet access?

Internet connection is required for core features:

  • OCR Processing: Card recognition requires online AI services
  • Price Data: Current market prices are fetched from online databases
  • Offline Features: View saved lists, modify settings, and browse previously scanned cards

The app will show cached data when offline but cannot scan new cards or update prices.

Troubleshooting Common Issues

🚫 App crashes or won't start

  1. Force close the app completely
  2. Restart your device
  3. Ensure you have sufficient storage space (50MB+)
  4. Update to the latest app version
  5. Check your internet connection
  6. If problems persist, contact support with your device model and iOS/Android version

📸 Camera issues or poor scanning

  1. Clean your camera lens with a soft cloth
  2. Check camera permissions in device settings
  3. Ensure adequate lighting (avoid direct sunlight)
  4. Hold device steady and allow time to focus
  5. Try scanning individual cards instead of multiple cards
  6. Restart the app if camera appears frozen

🌐 Network or API errors

  1. Check your internet connection
  2. Try switching between WiFi and cellular data
  3. Wait a few minutes and try again (temporary server issues)
  4. Force close and restart the app
  5. Check if other apps can access the internet
  6. Contact support if errors persist beyond 24 hours

Feature Requests & Feedback

We're constantly improving Pokemon Vendor Toolkit based on user feedback. If you have suggestions for new features, improvements, or found a bug, please let us know:

Send Feedback

Help us make the app better for all Pokemon card vendors and collectors.

Share Feedback

Version Information

When contacting support, please include the following information:

App Version: Find in Settings > About
Device Model: iPhone/Android model
OS Version: iOS/Android version
Issue Description: Detailed description of the problem

Known Issues & Limitations

  • Language Support: OCR works best with English Pokemon cards
  • Condition Detection: Card condition must be manually selected
  • Foil/Special Cards: Reflective surfaces may affect OCR accuracy
  • Very Old Sets: Some vintage sets may have limited price data
  • Network Dependency: Core features require internet connection